Returns & Exchanges
At Thick Ass Glass, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused items in their original packaging to ensure you receive the quality gear you deserve.
Inspect Your Order
Upon delivery, please carefully inspect your items while they are still unused. Ensure there is no damage or defects before proceeding with the return process.
Contact Support
Email our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Secure Packaging
Place the unused item back in its original thick-walled box and protective wrap to prevent any breakage during the transit back to our warehouse.
Ship and Refund
Affix the provided return label to your package and drop it off at the designated carrier; once received and inspected, we will issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing